How long does shipping take?
Shipping times may vary depending on your location and the chosen shipping method. Typically, it takes 3-7 business days for international shipping after the order has been processed.
What are the shipping charges?
Shipping is free for orders over €100. If the total is less a €15 flat rate is applied.
Can I track my order during shipping?
Yes, we provide tracking numbers for all shipments. Once your order is shipped, we will email you the tracking details. You can use the tracking number to monitor the progress of your package.
What if my package gets lost during shipping?
In the rare event that your package gets lost, please contact our customer support team. We will investigate the issue and take the necessary steps to resolve it, either by issuing a refund or sending a replacement.
What is the return policy for shipped items?
If you are not satisfied with your purchase, you can return the item within 14 days of delivery. Please refer to our return policy for detailed instructions on how to initiate a return and qualify for a refund.